Transparency and Care

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out with questions.


ROZAL EXCLUSIVESTORE ONLINE 
RETURNS POLICY

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store (only) within 30 days from the date of purchase. Please note that not all goods purchased online can be returned to the store and other goods may not be return to the supplier due to Return Policy, not that ordering goods online requires a full understanding of this Policies.

We encourage you to return your parcel via the courier services of your choice as all returned parcels remain the responsibility of the purchaser until received by Rozal ExclusiveStore.

Other items cannot be returned or refunded by our Online Store.

Returns Policy Conditions

At Rozal ExclusiveStore we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

▪You return the item within 30 days (inclusive) from the date of purchase.

• You have Prove of purchase or your original (receipt) when you return the item

• The item is in original saleable condition:

• With all original tags and any sewn labels still attached

• In an unworn, unopened and unused state

• A return statement is written and accompanies your item(s) being returned ( we want to know what is the problem or what cost you to return the items/goods).

• In original packaging

If you are not able to comply with these requirements, Rozal ExclusiveStore reserves the right to refuse an exchange or refund on change of mind items. Rozal ExclusiveStore will not accept your return products if one of the above mentioned procedures are not kept and maintained or respected.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

• Tights

• Hair accessories

• Earrings

• Bodysuits

• Swimming Costumes

• Undergarments and related accessories

Online Exchanges and Refunds

Online Exchanges

Important please NOTE : Some good's or Items cannot be returned or Exchanged or Refunded, due to some of our Suppleirs Poilcies.

If you would like to exchange an item(s) for an alternative item(s), please send us an Email with the relevent information. Please note that some items can't or cannot be exchanged or refunded due to some of our suppliers Exchange Policies.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned.

If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment. All return courier costs will be for your own expense and this will be deducted from your refund amount.

Online Refunds

To obtain a refund please send us a detailed Email.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and we have received the original item that is being returned. Cash refunds will not be provided under any circumstances.

ROZAL EXCLUSIVE ONLINE STORE

TERMS AND CONDITIONS

Terms and Conditions

Welcome to the Rozal Online Store ( Rozal ExclusiveStore ) website! This website is operated by Rozal Online Store.

Acknowledgement and Acceptance

By accessing and using this website you agree to be bound by these terms and conditions of use, our Returns Policy and our Privacy Policy , which all form part of these terms and conditions (‘Terms’), as updated from time to time without notice. If you disagree with these Terms or any part of these Terms, you must not access or use this website.

Rozal Online Store ( Rozal Exclusive Store ) reserves the right to refuse, withdraw or restrict access to (including individual access) or take down this website at any time without notice for any reason. We will not be liable if for any reason this website is unavailable at any time or for any period.

These Terms may be amended at any time without notice to you, and it is your responsibility to monitor this website for any changes to these Terms.

Access and Use

You may only access and use this website in accordance with these Terms.

You may only access parts of this website that are designated for unrestricted public access.

You may only access other parts of this website if we have expressly given you permission to do so, but then only for the purposes, and in the manner, permitted.

If we give you a password to access any part of this website, you must keep that password confidential and not disclose it to any other person. 

Nor may you permit any other person to use that password. You must change your password immediately if you believe that it has become known to any other person;

You must make sure all information and instructions that you give us are true, correct and complete, and that you are authorised to provide the information and instructions;

You may only save a local copy of, or print material posted on this website for your own information or research, or to inform others about this website.

You must take your own precautions to ensure that whatever you select from this website is free of viruses or anything else that may interfere with your or any third party's computer systems.

We also reserve the right to refuse access or edit or delete material posted by you in contravention of these Terms on our Website.

Privacy

Please refer to our Privacy Policy for more information.

By using our website, you consent to our collection of your personal information.

Misuse and Prohibitions

You must not use this website in any way that causes, or may cause, damage to this website or impairment of the availability or accessibility of the website; or in any way which is malicious, unlawful, offensive or obscene, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, robot, spider, scraper or other malicious computer software or otherwise attempt to damage, interfere with or introduce anything to this website or any network or system underlying or connected to it for any purpose, or act in any other way that compromises this website or any network or system underlying or connected to this website.

You must not use this website to transmit or send unsolicited commercial communications, advertising or promotional material, commonly referred to as "spam". You must not hack or attack any aspect of the service or Website; corrupt data; cause annoyance to other users or infringe upon the rights of any other person's proprietary rights.

You must not use, reproduce, duplicate, copy, sell, re-sell, adapt, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or caching by a storage or information retrieval system, or download accelerator) or otherwise exploit this website or any part of this website for any commercial purpose.

You must not post or transmit to this website any illegal, threatening, abusive, defamatory, obscene or indecent information or misleading or deceptive material of any kind, or encourage any other person to do so.

You must not post or transmit any material to this website which breaches any laws relating to a person's right to privacy or the export of personal information, or personal information about another person without their consent.

You must not copy, distribute, alter or tamper with in any way, or otherwise use, any material contained in this website (except as expressly permitted in these Terms).

Intellectual Property

The materials, images and content displayed on this website are the property of Rozal Online Store (Rozal ExclusiveStore) and any applicable licensors and are protected by copyright, trade mark and other intellectual property laws. You may store, print and display the content supplied solely for your own personal use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of Rozal Online Store does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into this website or in the user interface of this website.

Any material you post, send to us on or via the Website will be deemed to be non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, reviews, ideas or other information. We will be entitled to use such material for any purpose without compensation to you and you. All intellectual property rights (including copyright) in the material you post or send to us via this website vest solely and completely in Rozal Onlinen Store and you assign all right, title and interest to Rozal Online Store.

Limitation of liability and indemnity

Rozal Online Store will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

To the maximum extent permitted by law Rozal Online Store will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website for any indirect, special or consequential loss for any individual or business losses.

This does not affect Rozal Online Store liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

You agree to indemnify, defend and hold harmless Rozal Online Store, its Management from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these terms.

Reviews

By submitting any content to Rozal Online Store and participating in reviewing items and online content you represent and warrant that:

• you are the sole owner of the intellectual property rights shared in the Website;

• all “moral rights” that you may have in such content have been voluntarily waived by you;

• all content that you post is relevant and accurate and genuinely held (where it states opinion) and not misleading or deceptive;

• you understand you are participating in a public forum and that is publically available;

• use of the Website does not violate these Terms and will not cause any damage, loss or injury to anyone;

• the content does not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

• the content does not violate any law, statute, ordinance or regulation;

• that is not, or may not reasonably be considered to be, obscene, defamatory, hateful, racially or religiously biased, offensive, threatening or harassing to anyone;

• for which you were not compensated or granted any consideration by any third party;

• that doesn’t impersonate any person, or misrepresent your identity or affiliation with any person;

• that doesn’t include any information that references other websites, addresses, email addresses, contact information, phone numbers or other personally identifiable information in respect of any individual

• that it doesn’t contain any computer viruses, worms or other potentially damaging computer programs or files.

For any use of the Website and use of the review mechanisms that you submit, you grand Rozal Online Store a perpetual, irrevocable, royalty free, transferable and sub-licensable right and license to use in any way such content throughout the world without compensation to you or anyone else. This license will survive the termination of these Terms and your use of the Website.

Third party websites

This website may contain links to other websites operated, controlled or produced by third parties (‘Third Party Websites’). Unless otherwise indicated, Rozal Online Store does not control, endorse, sponsor or approve any Third Party Websites or their content. Rozal Online Store does not provide any warranty or take any responsibility whatsoever for any aspect of third Party Websites or their content.

No inappropriate links may be made to this website without the prior written consent of Rozal Online Store. To make inquiries about obtaining such written consent, please contact 

rozalonlinestore@gmail.com

Purchasing or Ordering online with Rozal Online Store ( Rozal ExclusiveStore )

To make a purchase from this website or to subscribe to this website you must be 18 years of age or over, or have obtained the consent of your parent or guardian if you are under 18 years of age, and be making purchases for personal use or Alternative. Purchases from this website can only be made using the online payment facility on this website with a valid credit card (Visa or MatserCard) via PayPal for our international clients only, but for our Local Cliets you may email us for alternative method of payment.

Rozal Online Store reserves the right to refuse to fulfil or cancel any order; fraudulent or otherwise do not comply with these Terms.

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Acceptance of the order and completion of the sale will not occur until your payment has been received by us.

Rozal Online Store reserves the right to withdraw any product from sale at any time without notice for any reason.

You must logout when you have finished visiting this website, especially if you access it from a shared computer.

Pricing and Availability

Rozal Online Store strives to ensure that all details, descriptions and prices which appear on this website are accurate, however errors may occur from time to time which we will correct without notice. If we discover an error or we are unable to fulfil the order we will attempt to contact you and cancel the order and you will receive a full refund in the form of the original payment method. If your order is cancelled in accordance with these Terms, your payment will be refunded, crediting your original method of payment. If payment was made using a credit card that card issuer controls the timing of the refund.

Where applicable, prices are in United States Dollar ( USD ) and in South African Rand’s (ZAR) inclusive of South African Goods and Value Added Tax and delivery costs are charged and displayed in addition to the cost of the item(s). We reserve the right to alter prices at any time for any reason.

We reserve the right to refuse to fill any orders that you may place based on incorrect information on the website or withdraw any product from sale without notice, for any reason.

All products and offers shown in this website are subject to availability at the advertised price. We cannot guarantee that your size and style will be in stock or the price will not change when you order from this website.

Dispatch times may vary according to availability and according to your respective countries laws and regulations at the costumes, aspected delivery periods may take up months if not days, we take no responsibility for any delays in delivery.

Title and risk in a product purchased from this website passes to you once we have received full payment for the product and the product has been dispatched from Rozal Online Store.

Promotions and Offers

All Rozals Online Store promotions and offers are for a limited time only and stock is available according to our suppliers. Rozal Online Store reserves the right to terminate, suspend or modify the promotion or offer without notice. All promotions and offers are non-transferable or redeemable for cash.

Complaints

If you have any queries or concerns regarding Rozal Online Store or this website please contact our customer service team ( Store Manager ) by email at rozalonlinestore@gmail.com or phone us on +27 84 732 6384 Our customer service team ( Store Manager ) is available Monday – Friday (9am - 4pm).

Waiver

If you breach these Terms, failure by us to take action will not constitute a waiver of our rights and remedies arising from that breach and we reserve our entitlement to enforce our rights and remedies in relation to that breach or any other situation where you commit a breach of these Terms. Any waiver of any provision of the Terms will be effective only if it is in writing and executed by Rozal Online Store.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Johannesburg, Republic of South Africa. Any dispute arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of Johannesburg, Republic of South Africa.

The Website is available only to people who can form legally binding contracts under applicable law.

Breaches of these terms and conditions

Without prejudice Rozal Online Store has other rights under these Terms, if you breach these Terms in any way, Rozal Online Store may take such action as it deems appropriate to deal with the breach, including suspending your access to this website, prohibiting you from accessing this website, blocking computers using your IP address from accessing this website, contacting your internet service provider to request that they block your access to the Website and/or bringing court proceedings against you.

Variation

Rozal Online Store may amend these Terms from time-to-time without notice to you. Any amendments to these Terms will apply and take effect immediately at the time they are published on this website. It is your responsibility to monitor this website for any changes to these Terms to ensure you are familiar with the current version.

Severability

If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These Terms constitute the entire agreement between you and Rozal Online Stor in relation to your use of this website, and supersedes all previous agreements in respect of your use of this website.

Shipping and Payment Policy

We will deliver your Product's to your requested destination with relevent cost, be sure to provide us with the relevent/correct shipping address.

( shipping items might take up to 20 workings to arrive at choosen destination or location, provided they're no delays )

Payment Information

We accept only PayPal online payment system for now, you can choose from our 3 Payment Options or Plans Available,

Method 1. 3 to 6 Month's to Pay Option

Method 2. Pay Cash

Method 3. Pay on Credit ( this option not yet Avaible ).

Please provide us with your Shipping Information or Address at the Checkout point.

For any queries, contact us at +27 84 732 6384 or alternatively email at rozalonlinestore@gmail.com
DELIVERY CHARGES FOR ORDERS IS INCLUDED IN THE TRANSACTION

Rozal ExclusiveStore delivers items across the globe using diverent delivery services. Goods will be delivered on business days or alternative days. Deliveries on weekends or public holidays is subjected to the delivery services in your respective countries.

A signature will be required when your order is delivered; we recommend you provide a delivery address where someone will be available to receive your order and sign for it.

All prices displayed on our website are in South African Rands (ZAR) or Americn Dollars (USD) and we request that you convert the price to your respective countries currency just to understand the cost price of the item before you checkout.

ROZAL ONLINE STORE PRIVACY POLICY

Rozal Online Store (Rozal ExclusiveStore) is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy, we abides by the Protection of Personal Information Act, No4 of 2013 (POPI)

We may collect personal information about you in store, online through our website 

rozal-exclusivestore.company.site and using our social media page and group. By providing your personal information to Rozal Online Store and by using our website, you are consenting to Rozal Online Store collecting your personal information and using it in accordance with this privacy policy.

Collecting personal information

We may collect personal information from you including your name, address, phone and other contact details, occupation, email address, merchandise information, and method of payment. We may also collect transaction information relating to your purchases with Rozal Online Store and your preferences.

Rozal Online Store collects personal information in the normal course of providing services to you. These services include:

• Providing information in store;

• Processing online purchases and payments;

• Registering an online Rozal Online Store new account;

• When you contact us via email;

• Processing credit/ debit card purchases;

• Purchases and arranging product holds;

• Using our social media;

• Entering Rozal Online Store online

• Using of social media pages and log-in (which may be hosted by third parties);and

• Processing refunds and exchanges

• Signing up to receive Rozal Online email marketing communication

Rozal Online Store may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements.

Why do we collect your personal information?

We collect personal information as detailed above, which we may later use to customise our services, to provide relevant consumer information and to provide marketing and re-marketing communications across Rozal Online Store.

Use of your personal information

In most circumstances personal information will be collected directly from you. Rozal Online Store may use your personal information to keep you up to date with our product ranges, specials, promotions and offers that you may be interested in including for direct marketing. Specifically, you authorise us to contact you regarding your purchase and use of our online store.

Any information collected is safely and securely stored and only used for the purposes for which it was collected.

Rozal Online Store does not sell or trade any personal information collected.

Email marketing communications

If you have registered to receive email marketing communications from us we reserve the right to contact you in regards to our marketing purposes. You can opt-out of receiving email marketing communications at any time. Click to unsubscribe from the bottom of any of our email marketing communications.

Linking to Third-Party Websites

When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Interne, Rozal Online Store is not responsible for the actions of any third-party web sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by us.

Online Ordering security

Rozal Online Store adheres to credit card and personal information being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secured we only work with PayPal online payment system.

We may update our privacy policy from time to time without notice in line with customer expectations and legislative changes, and an updated policy will be posted on our website.

Complaints

If you have any queries or concerns regarding our Privacy Policy or wish to access or correct your personal information, please contact our customer service team ( Store Manager ) email address rozalonlinestore@gmail.com or phone us on +27 84 732 6384

If you wish not to receive any communications or marketing from us, please use the unsubscribe button.

Right of access

You have the right to review, amend or delete personal information that may be held by us, by making a request to our customer service team ( Store Manager ). We will take all reasonable steps to comply with the request, except where it is required for legal reasons.